---
title: "Duo Mobile Instant Restore"
type: "wiki"
space: "IT Services for Employees"
author: "Anonymous"
created: 2022-02-15T19:28:17Z
updated: 2022-09-02T15:01:53Z
tags: ["duo-security", "it-services"]
url: "https://employees.senecapolytechnic.ca/spaces/167/it-services-for-employees/wiki/view/13534/duo-mobile-instant-restore"
---

# Duo Mobile Instant Restore

Instant Restore enables account recovery of **Duo-Protected** accounts when a Duo Mobile user gets a new iOS or Android device.

When users with account backups open Duo Mobile on their new device, they can tap Get My Account Back to begin the Instant Restore process.

**Android**

- Android users should toggle on the Backup accounts with Google Drive option in Duo Mobile and follow the in-app prompts to connect to Google Drive to store their app backup.
- Android users must have their old device available to scan a QR code generated on that device to transfer the information to the new device.
- [How to Use Instant Restore for Duo Mobile on Android](https://employees.senecacollege.ca/spaces/77/it-services/videos/nadine.chautilal/instructional/9691/how-to-use-instant-restore-for-duo-mobile-on-android "How to Use Instant Restore for Duo Mobile on Android")

**iOS**

- iOS users must have enabled iCloud Backup and iCloud Keychain features on their iOS devices.
- iOS users don't need their old device available to complete the restore, but we do push a restore notification to the old phone.
- [How to Use Instant Restore for Duo Mobile on iOS](https://employees.senecacollege.ca/spaces/77/it-services/videos/nadine.chautilal/instructional/9690/how-to-use-instant-restore-for-duo-mobile-on-ios "How to Use Instant Restore for Duo Mobile on iOS")

Successful Instant Restore deactivates the **Duo-Protected** and **Duo Admin** accounts on the old device.

Instant Restore requires Duo Mobile for Android 3.32.0 or later and 3.33.0 or later for iOS.