---
title: "Troubleshooting for Registered International Agents"
type: "wiki"
space: "Registered International Agents"
author: "Heather MacIntyre"
created: 2023-07-20T16:01:09Z
updated: 2025-04-02T12:25:24Z
tags: ["registered-agent"]
url: "https://employees.senecapolytechnic.ca/spaces/284/registered-international-agents/wiki/view/17876/troubleshooting-for-registered-international-agents"
---

# Troubleshooting for Registered International Agents

Below are sample error messages or issues you may come upon.

If you encounter any of them, please try the tips below:

### Multiple Microsoft Accounts Error

Possible Solutions:

- Try opening a “private” window in one of the following recommended browsers. Below are links to instructions for some of the more widely used browsers:
    - [Google Chrome](https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en)
    - [Mozilla Firefox](https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history)
    - [Apple Safari](https://support.apple.com/en-ca/guide/safari/ibrw1069/mac)

### Not Recognizing Username and/or Password

Possible Solutions:

- Make sure you are entering your assigned username
- Copy and paste your password from the instruction email
- If you have tried more than five times, your password may be locked. Please wait 10 minutes before trying again.

### Token Renewal Failed Error

Possible Solutions:

- Try allowing third party cookies, below are links to instructions for some of the more widely used browsers
    - [Google Chrome](https://employees.senecacollege.ca/spaces/284/registered-international-agents/wiki/view/17881/google-chrome)
    - [Mozilla Firefox](https://employees.senecacollege.ca/spaces/284/registered-international-agents/wiki/view/17880/mozilla-firefox)
    - [Apple Safari](https://employees.senecacollege.ca/spaces/284/registered-international-agents/wiki/view/17941/apple-safari)