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by Jennifer Graham, Academic Learning Services
in the Spring 2017 issue
Over the past several months, the Seneca Test Centres have been undergoing some changes to improve the overall student experience. Renovations at King and Newnham have been completed to
Several changes were piloted during the 2171 final exam period that resulted in improved student experiences. Despite an increase in the demand for services, as seen in the table below, the changes in process resulted in a reduction in wait times, noise and distractions in the testing rooms, and congestion during peaks times. Based on the results of the 2171 exam period, the test centre will be adopting the following new processes during exam week on an ongoing basis:
*These items have been adopted as standard operating procedures through the term
In addition, where possible, the early submission of exams allows time for the new behind-the-scenes test centre processes to take place that assists to streamline this transaction. Improved utilization of current software applications reduced delays and postponed exams. A list of the current software being used at each campus can be found on ITS’s website.
View the Spring 2017 issue of the Academic Newsletter.
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