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Duo Security - General - Frequently Asked Questions | IT Services for Employees

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Duo Security - General - Frequently Asked Questions

Duo Security - General - Frequently Asked Questions

Who do I contact if I have Duo issues?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020

What happens if I change or lose my phone?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Does the Duo Mobile option only work on college WiFi, or can we use our cellular data?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Why do I authenticate with Duo everyday instead of every 15 days?

by Anonymous 3/16/2021   ·   Last post: Anonymous 3/16/2021

What data does the Duo Mobile App collect from my device?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Do I will need to have a mobile device to access Seneca email?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020

I cannot find Duo mobile app in the Apple Store or Google Play. How can I install Duo mobile?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

What is a Short Code?

by Anonymous 4/11/2023   ·   Last post: Anonymous 4/11/2023

If I update my mobile device, will I lose everything? Should I back it up first? How do I do that?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Do I need MFA (Multifactor Authentication)?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020

How long do I have before I have to re-authenticate to Duo? How many times a day?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020

I am a new employee, how do I enroll in Duo?

by Anonymous 1/20/2021   ·   Last post: Anonymous 7/20/2021

What settings must I have on my mobile device to use Duo Mobile?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

I do not see my Duo notification when I clicked "Send a Duo Push"?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Do I use the camera to take a picture of the bar code on the Duo self-enrollment website?

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Is Duo Mobile app free? It says I have to pay for an app from the mobile app store.

by Anonymous 12/18/2020   ·   Last post: Anonymous 12/18/2020

Will I need to use the Duo Mobile app or hardware token even from my home?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020

Can you use Duo with multiple devices at the same time (Phone and computer)?

by Anonymous 12/14/2020   ·   Last post: Anonymous 12/14/2020