Troubleshooting for Registered International Agents

Public Space

Version 12

Heather MacIntyre

Published: 7/20/2023

Deborah Merli

Updated: 8/4/2023

Below are sample error messages or issues you may come upon.

If you encounter any of them, please try the tips below:

Possible Solutions:

Try opening a “private” window in one of the following recommended browsers. Below are links to instructions for some of the more widely used browsers:

Possible Solutions:

Make sure you are entering your assigned username (firstname.
lastname@senecacollege.ca)
Copy and paste your password from the instruction email
Double-check the password that was provided in the email sent from Seneca
If you have tried more than five times, your password may be locked. Please wait 10 minutes before trying again.

Possible Solutions:

Try allowing third party cookies, below are links to instructions for some of the more widely used browsers

Troubleshooting for Registered International Agents | Registered International Agents | Seneca Polytechnic